• Account Supervisor

    Regular Full-Time
  • Overview

    At DRUM, our job is to get people to move in rhythm with the goals of our clients. With clients like Aflac, E*TRADE, PayPal, Wounded Warrior Project and more — we drive results with unified marketing. If you’re not having any fun at work, you’re doing it wrong. Whether you’re in our Atlanta, Chicago or New York office, you’ll see for yourself: At DRUM, we love what we do. We’re focused, but not funless. Aggressive, but not ad-holes. Results are there in everything we do, from our award-winning campaigns to our slightly less decorated bowling team. And it’s the reason our agency is recognized time and again, from Chief Marketer’s Top 200 Agencies to the Atlanta Journal-Constitution’s Top Workplaces.


    The AS supervises and mentors account team in supporting all client day-to-day projects, while fostering business growth and key client relationships.  The Account Supervisor is a leader and as such is a motivator and general team builder. This role has the flexibility to be based out of our Atlanta, Chicago, or New York office locations.


    - Be a Trusted Advisor to our clients, providing exceptional service delivery, strategic thinking and developing a relationship of trust and respect.
    - Acquire knowledge of the client’s business and customer so that marketing and advertising problems and opportunities may be anticipated. 
    - Adopt and represent DRUM core values, vision and mission.
    - Effective planning and execution of client’s advertising programs through department collaboration and coordination. 
    - Review client campaign analysis, provide additional insight on key business trends, and craft recommendations for campaign optimization and rollouts.
    - Collaborate with Research, Analytics, Strategy, Media, eCRM and Creative teams to develop strategic plans.
    - Supervise or develop creative and media briefs for review by corresponding department managers.
    - Proactively collaborate with DRUM senior leadership in looking for opportunities to grow business/relationship with the client. 
    - Maintain client detail in agency HUB and update as needed throughout relationship. 
    - Develop and/or approve SOWs, working with supervisor in revenue planning and forecasting and managing billing and financials.
    - Participates in the management of the profitability of assigned accounts.
    - Research industry trends provide thought leadership articles to client and internal staff.
    - Supervises an Assistant A.E./Account Coordinator/Account Executive where appropriate and is responsible for training them to agency standards/best practices.
    - Responsible for hiring high quality individuals who will be assets to the agency and help execute agency vision.


    - Bachelor’s degree, advanced degree a plus
    - 5 years of experience in agency environment with client management role
    - Experience preferred in Digital, DM, Content, and Media.
    - Detail oriented with strong organizational skills
    - Strong writing and verbal communication skills
    - Proficient in MS Excel, Word and PowerPoint
    - Thrives in fast-paced, deadline-oriented environment
    - Strong initiative and leadership abilities
    - Thrives in fast-paced, deadline-oriented environment
    - Excellent writing and strong/persuasive presentation skills
    - Strong analytical skills/strategic skills
    - A ‘whatever it takes’ attitude to perform tasks that support our client’s success and the mission of DRUM
    - Potential to develop into a senior leadership role at DRUM


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