• Account Coordinator(Direct Mail)

    Regular Full-Time
  • Overview


    Newton’s First Law: Objects at rest tend to remain at rest. The same is true of people. At DRUM, our job is to get people to move. But random movement is pointless. Movement in rhythm with the goals of our clients, on the other hand, is the most valuable thing in the world. There’s an irresistible beat that gets brands noticed, gets people talking and, above all, gets results. No wonder so many great nonprofit organizations — like March of Dimes, Greenpeace, American Red Cross, Environmental Defense Fund,  and more — trust us to help take them where they want to go. We’re DRUM. Let’s dance.


    If you’re not having any fun at work, you’re doing it wrong. Whether you’re in our Atlanta, Chicago or New York office, you’ll see for yourself: At DRUM, we love what we do. We’re focused, but not funless. Aggressive, but not ad-holes. After all, we believe in harmony. It’s there in everything we do, from our award-winning campaigns to our slightly less decorated bowling team. And it’s the reason our agency is recognized time and again, from Chief Marketer’s Top 200 Agencies to the Atlanta Journal-Constitution’s Top Workplaces.


    The Account Coordinator assists the Account Director in managing relationships with assigned clients in providing planning and executional support. This position will be based out of our Atlanta office.


    Client Management
    - Understands and follows agency processes and procedures to meet client needs and expectations
    - Understands the clients’ marketing program, strategy and goals and how these relate to the work he/she is performing
    - Participates in client meetings, review processes and planning meetings
    - Maintain positive and effective relationships with assigned clients
    - Integrates/coordinates all account activities throughout the agency platforms
    - Participates in team strategy sessions lending input and direction as appropriate
    - Develops and maintains detailed SOP’s and directions for accounts to coordinate flawless execution and meet client needs.
    - Understands and writes detailed data processing, segmentation, and data coding instructions
    - Assists Account Director in performing data analysis and reporting
    - Maintains client’s individual requirements and maintains account information in the CRM system
    - Requests and manages estimate process for client program. Develops and maintains cost tracking to ensure campaigns are within budget guidelines
    - Takes initiative in problem solving with little or no direction
    - Ultimate responsibility of meeting critical deadlines for client campaigns, meetings and reporting
    - Work with production partner estimating team to create quotes for campaigns and determine timing for non-standard materials and procedures
    - Highly organized, exceptional communication skills
    - Proactively communicates with client, internal and external team members.
    - Manages the schedules related to data processing and direct mail production.
    Quality Control
    - Reviews and proofs all components of mailing campaign, reporting and data files.
    - Initiates, oversees and manages quality control procedures for all aspects of client campaigns
    - Manages and oversees all production components for agency quality standards
    Technical Skills
    - Has knowledge of the operations and capabilities of production
    - Reviews customer instructions, specifications, and artwork, and provides estimates and schedules before sending jobs to production
    - Familiar with CRM systems and analytic tools


    - Familiarity with print production and/or direct mail
    - Experience writing reports, business correspondence, and procedure documents.
    - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    - Understands the entire workflow of creative and production jobs from strategy to final analysis
    - Enhances customer retention, account penetration and customer loyalty by forming solid relationship with client
    - Displays a strong orientation to profitability
    - Bachelor’s Degree or equivalent from four-year College
    - 1-2 years of account coordinator experience
    - Ability to read and analyze materials including business periodicals, professional journals, technical procedures and government regulations.
    - Effective presentation skills and ability to respond to questions from team members and clients.
    - Solid knowledge of Excel, Word and Powerpoint.
    - An ability to problem-solve with limited guidance and without direct onsite supervision
    - Flexibility to perform responsibilities outside of normal business hours if client and/or agency needs dictate.


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