Data Operations Manager

Location US-Atlanta
Regular Full-Time


Newton’s First Law: Objects at rest tend to remain at rest. The same is true of people. At DRUM, our job is to get people to move. But random movement is pointless. Movement in rhythm with the goals of our clients, on the other hand, is the most valuable thing in the world. There’s an irresistible beat that gets brands noticed, gets people talking and, above all, gets results. No wonder so many great brands — like AT&T, Aflac, Carhartt, E*TRADE, PayPal, March of Dimes and more — trust us to help take them where they want to go. We’re DRUM. Let’s dance.


If you’re not having any fun at work, you’re doing it wrong. Whether you’re in our Atlanta, Chicago or New York office, you’ll see for yourself: At DRUM, we love what we do. We’re focused, but not funless. Aggressive, but not ad-holes. After all, we believe in harmony. It’s there in everything we do, from our award-winning campaigns to our slightly less decorated bowling team. And it’s the reason our agency is recognized time and again, from Chief Marketer’s Top 200 Agencies to the Atlanta Journal-Constitution’s Top Workplaces.



The ideal candidate will have deep technical knowledge of BI systems design, big data architecture and technology landscape, API consumption, ETL/ELT orchestration, and business intelligence tools. The candidate should have excellent time management and communication skills and be able to work effectively in a fast-paced environment. The role will support the delivery of a real-time operational database, a business view of data for the operation, and an operational event data lake. 



- Design and implement data solutions (e.g. locate and extract data from a variety of sources for use in reporting, analysis, and statistical modeling to drive continuous improvement)
- Define and execute the data engineering roadmap (e.g. establish an operational data lake and a real-time reporting environment for the operations)
- Partner with Information Technology to optimize and enhance the database environment for optimal efficiency and best practices 
- Provide technical leadership to the Delta's business units
- Leverage emerging technologies and identify efficient and meaningful ways to disseminate data and analysis in order to satisfy the business' needs
- Lead complex process improvement and project management engagements for both individual business units and cross-divisional initiatives
- Leads the development of SQL queries and stored procedures for data acquisition and transformation
- Utilization of the Tableau platform to visualize and deliver key insights for optimizing digital marketing campaigns
- Ensures quality control of reporting processes for the data services department
- Responsible for developing infrastructure to secure and prepare data for modeling and ad-hoc requests
- Responsible for writing code and configuring SSIS packages


- Bachelor's degree in Data Science, Statistics, Mathematics, Operations Research, Computer Science required
- Minimum of 5 years relevant analytical/project management work experience required;
- Proficiency in working with relational databases and query authoring (SQL) required
- Proficiency in Data Model building (Python, R, SAS and other machine learning platform) required
- Proficiency in deep learning technique/platform required
- Working knowledge of API Consumption and simulation experience preferred
- Strong written, oral communication, and interpersonal skills required
- Strong project management, organizational, and prioritization skills required
- Ability to collaborate across multiple office locations


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